Q & A

Q & A

What age are these projects appropriate for?
Craft Nation activity packs are suitable for children aged 6+

Where do we ship?
We ship to anywhere in Australia. Currently we do not ship overseas, but please do let us know if you would be interested via email to admin@craftnation.com.au.

Are my details safe?
Yes, the security of your personal information is very important to us at Craft Nation. For more information please refer to our Privacy Policy.

How long will my order take to arrive?
We ship within 24 - 48 hours of receiving your order. Delivery can take up to 6 business days. Delivery tracking is available for most orders.

How do I contact Craft Nation?
If your questions are not answered here, please contact us on:
Phone: 0432 254 591 (Monday to Friday from 9.00am - 5.00pm)
Email: admin@craftnation.com.au
Facebook: Craftnationforkids 

How do I report a problem with my pack?
If you find a problem, please let us know by emailing admin@craftnation.com.au.

How can I find out where my package is?
Once your order is posted, a shipping notification email with tracking information will be sent to you.
 
How do I cancel my subscription?
You can cancel a subscription by 5:00 PM AEST on the 1st of the month if you do not wish to receive that month’s pack. To cancel, please email us on admin@craftnation.com.au.

When do monthly subscription pack ship?
If you sign up by 1st of the month, then we will post your first pack in the first week of that month. A shipping confirmation email will be sent to you when an activity pack is posted. Delivery can take up to 6 business days after leaving our warehouse. If you do not receive your activity pack after this time, please contact us on admin@craftnation.com.au.