Refund Policy

Refund Policy

If you discover a fault or problem with our product or want a refund, please contact us within 7 days of delivery by calling 1300 411 030 or by email: admin@craftnation.com.au 

To be eligible for a refund the product you are returning must be:

  • Purchased within the last 30 days
  • Undamaged, unused and unmarked
  • In their original condition
  • In their original packaging

All return shipping costs are the responsibility of the customer.  Craft Nation does not accept returns after 30 days from the date of purchase.

To complete your return, we require a receipt or proof of purchase. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@craftnation.com.au. 

Shipping

To return your product, you should mail your product to: Craft Nation Pty Ltd, PO Box 146, Eastwood NSW 2122